Shipping And Returns

/Shipping And Returns
Shipping And Returns2019-01-07T20:51:14+00:00

General Shipping Information

  • Most orders placed before 12pm Pacific Standard Time, will be processed within one business day (Monday through Friday).
  • Orders received on Friday, after 12pm PST will be begin processing on the following business day, excluding holidays.
  • Orders are processed and shipped Monday-Friday, excluding holidays.
  • You will receive email confirmation and correspondence as soon as an order has been processed and shipped with tracking information.
  • If an item(s) is returned due to an incorrect address provided by the customer, customer will assume the cost of a return fee and re-shipping charge.
  • Entire order must ship to a single address.
  • Please note that during peak holidays, please account for slower processing and shipping times.

For more information, please contact us at info@xceler8athletics.com

UNITED STATES DOMESTIC SHIPPING

Free Shipping

  • Free shipping is provided to all deliveries within the 50 United States.
  • After processing the estimated transit time is between 2-5 business days.
  • No minimum purchase required.
  • Free shipping is automatically applied at checkout.
  • Cannot be combined with any other offer.

Expedited Shipping

  • If you’d like to get your product quicker, we offer flat rate FedEx 2 Day and FedEx 1 Days shipping options before your purchase.
  • Note 2 Day and 1 Day are based on Business Days.

International Shipping

  • We ship worldwide. We charge a $20 flat fee for the first item and $10 for each additional item.
  • After your order shipment confirmed, we will provide a tracking number. Expected transit time 10-14 business days. Actual delivery time frame is based on delivery country’s customs.
  • The entire order must ship to a single address.
  • Please note that during peak holidays, please account for slower processing and shipping times.

Duties and Taxes

  • International customers are responsible for all duties and taxes levied by the country where the purchase ships.

Coupons and Promotional Codes

  • To use a coupon or promotional codes, click “View Cart” after adding items to your cart. Then, enter your coupon code in the designated box. If the coupon code is not active or is invalid, it will not be deducted from your order. If you feel that the coupon you have should be working, but it does not, please contact our a customer service agent at info@xceler8athletics.com.

RETURNS

Domestic Orders

If you are not completely satisfied, for any reason, return you’re merchandise. Full refunds (purchase price and applicable taxes) are good up to 30 days after your product is delivered.

Returned item(s) must be received within 15 business days from the date the refund process is confirmed. The purchaser will be responsible for return shipping.

All refunds will be credited to the method of payment used for the original purchase. Please allow at least 10-20 business days from receipt and inspection of the returned item(s) for the credit to be processed and issued.

If your product is registered (warranty registration) we will replace defective item(s) at no charge, provided you report the problem within a hundred and twenty (120) days from receipt of the product.

Other than registering your product, you must provide us with photo(s) of the defects via email (info@xceler8athletics.com).

International Orders

At this time, we do not accept international returns or warranties.

Instructions

To begin the return process or to resolve any questions, please contact us at info@xceler8athletics.com.